Shipping & Delivery

Processing time
• 1–3 business days to prepare your order before dispatch.

Estimated delivery times
• UK from UK warehouse: 2–5 business days
• UK from EU warehouse: 4–10 business days
• UK from international warehouse: 7–15 business days

Note: Estimates exclude weekends/holidays and may vary during peak periods.

Shipping costs
• Calculated at checkout. Free shipping.

Tracking
• All shipped orders receive a tracking link by email once dispatched.
• Tracking may take up to 48 hours to show the first scan.

Split shipments
• To deliver faster, items in the same order may ship separately at no extra cost.

Customs & VAT
• UK/EU orders generally have minimal customs impact when dispatched from UK/EU warehouses.
• Orders shipped from international facilities may incur duties/taxes set by your local authority. These are the buyer’s responsibility.

Wrong address
• If you entered an incorrect address, contact us within 1 hour at support@litetrip.net . After dispatch, we can’t guarantee changes.

Lost/Delayed packages
• If your order is delayed beyond the estimate, contact us and we’ll investigate with the carrier.
• A package is considered lost after the carrier confirms no movement beyond their standard investigation window.

Damaged or incorrect items
• Please email photos within 7 days of delivery so we can fix it quickly.

Returns
• For returns and refunds, see our Refund Policy: /policies/refund-policy